We at Al Madinah Al Munawwarah LLC are keen to provide high quality services and aim to achieve the satisfaction of our valued customers. If you are not satisfied with your purchases, you can exchange or return the products according to the following terms and conditions:
Return and exchange period:
The customer has the right to request a return or exchange of the product within 3 days from the date of receipt.
Return and exchange conditions:
The product must be in its original condition, unused, and in the same packaging in which it was received.
The original purchase invoice or proof of purchase must be submitted.
Products that are not returnable or exchangeable:
Products that have been used or installed.
Products that have been damaged as a result of misuse.
Health or personal products after opening, such as cosmetics and personal care tools.
Return and exchange procedures:
To start the return or exchange process, please contact customer service via the available communication methods
Your request will be reviewed and you will be contacted within 72 hours to arrange the return or exchange process.
Refunds:
After receiving and inspecting the returned product, the refund will be processed to the original payment method within 14 business days.
Any shipping fees or additional costs may be deducted, unless the reason for the return is due to an error on our part.
Shipping costs:
In the event of a return or exchange for reasons not due to an error on the part of the company, the customer shall bear the shipping and return costs.
If the return or exchange is due to an error on the part of the company, such as receiving a wrong or damaged product, the company shall bear the shipping and return costs.
Through this policy, we aim to provide a comfortable and reliable shopping experience for our valued customers. We thank you for your trust in the products of Al Madinah Al Munawwarah Company LLC.
Note: This policy is subject to updates and amendments as the company deems appropriate and in accordance with applicable laws and regulations.