Al Madinah Shipping Company LLC has formulated this Privacy Policy to explain how it handles personal information collected from its customers and users of its website and related applications. This policy aims to inform customers and users of how the company uses their personal data, and their rights related to this data.
Al Madinah Shipping Company is committed to processing personal data shared by customers or users, as well as any other information collected, in a legal, fair and transparent manner. Recognized international principles in the protection of personal data have been taken into account, such as the principle of purpose determination, storage restrictions, data minimization, data quality and confidentiality.
Table of Contents:
Personal Data Processed
A. Name, Contact Data and Other Personal Data
B. Data Relating to User Devices
C. Data Relating to Your Location
D. Call Recording
E. Shipment Check
F. Shipment Date
G. Special Categories of Personal Data
H. Personal Data Relating to Criminal Convictions and Offenses
I. Personal Data of Other Persons
J. Browsing Data
K. Cookies and Tracking Technologies
Purposes of Processing Personal Data
Basis of Processing and Mandatory/Discretionary Nature of Processing
Recipients of Personal Data
Transfer of Personal Data
Period of Retention of Personal Data
Rights of Data Subjects
Amendments to the Privacy Policy
1. Personal Data Processed
The Company collects and processes the following personal data:
A. Name, Contact Data and Other Personal Data
When using the Company’s services, whether through the Website or retail outlets, you may be asked to provide information such as name, telephone number, address, and payment information.
When creating an account on the Website or Application, you may be asked to provide additional information such as date of birth, gender, and email address.
B. Data Relating to User Devices
When installing the Company’s Applications, information about the device used, such as the type of device, operating system, and screen resolution, may be collected.
C. Data Relating to Your Location
Geolocation data may be collected to facilitate tracking and delivery services.
D. Call Recording
Calls with customer service are recorded for training and quality control purposes.
E. Shipment Inspection
Shipments may be inspected to ensure compliance with local and international laws.
F. Shipment History
Detailed records of shipments are kept, including the date of shipment, the contents of the shipment, and the delivery status.
G. Special Categories of Personal Data
The Company does not collect sensitive data such as health or religious data unless it is necessary to provide the Services.
H. Personal Data Relating to Criminal Convictions and Offences
Personal data may be checked against sanctions lists or blacklists for legal compliance purposes.
I. Personal Data of Other Persons
If you provide personal data about other persons (such as recipients), you must obtain their consent.
J. Browsing Data
Browsing data such as IP address, browser type, and pages visited are collected to improve the user experience.
K. Cookies and Tracking Technologies
Cookies are used to personalize the user experience and for marketing purposes.
2. Purposes of Processing Personal Data
The Company uses personal data for the following purposes:
Providing shipping and delivery services.
Improving the user experience on the Website and Applications.
Compliance with legal obligations.
Marketing and promotion of services (with user consent).
3. Basis of processing and mandatory/discretionary nature of processing
Data processing is based on the following bases:
Performance of the contract with the customer.
Express consent of the user.
Compliance with legal requirements.
Legitimate interests of the company.
4. Recipients of personal data
Personal data may be shared with:
Service partners (such as shipping subsidiaries).
Government agencies for legal compliance purposes.
Technology service providers.
5. Transfer of personal data
Personal data may be transferred to other countries, provided that appropriate data protection standards are applied.
6. Retention period of personal data
Personal data is retained for as long as is necessary to achieve the purposes for which it was collected, or in accordance with legal obligations.
7. Rights of data subjects
As a data subject, you have the right to:
Access your personal data.
Request correction or deletion of data.
Object to data processing.
Withdraw consent to data processing.
8. Amendments to the Privacy Policy
The Company reserves the right to amend this Privacy Policy at any time. Customers will be notified of any material changes via the website or email.
Effective Date: 1/1/2018
Last Updated: 2/27/2025
To Contact Us:
For any inquiries or requests related to the Privacy Policy, please contact us through the contact form available on the website